Return and Refund Policy for Zion Digital

Last Updated: 19-March-2025

1. General Policy

At Zion Digital, we strive to provide high-quality office automation products and services. Due to the nature of our business and the specific requirements of our products, we have a strict policy regarding returns and refunds.

2. Non-Returnable Items

All sales are final. Goods once sold cannot be returned under any circumstances. This includes but is not limited to:

• Office automation equipment (printers, copiers, scanners, etc.)
• Software and licenses
• Consumables (toner, ink, paper, etc.)
• Rental equipment

3. Service and Warranty

• We provide warranty services as specified by the manufacturer (Canon or other applicable brands).
• If you experience any issues with your purchased or rented equipment, please contact our service department for assistance.
• Our service technicians will diagnose and resolve any technical problems according to the warranty terms.

4. Defective Products

• In the rare event that you receive a defective product, you must notify us within [Insert Number] days of receipt.
• We will assess the defect and, if confirmed, provide repair or replacement services according to the manufacturer’s warranty.
• We will not refund any money for any defective product. We will only repair or replace it.

5. Rental Equipment

• Rental agreements are subject to the terms and conditions outlined in the rental contract.
• Rental equipment cannot be returned before the agreed-upon rental period expires.
• Any damage to rental equipment will be assessed, and the customer will be responsible for repair or replacement costs.

6. Service and Repair Fees

• Service and repair fees are non-refundable.
• Payment for service and repair work is due upon completion.

7. Cancellation Policy

• Orders for products or services can be canceled before they are shipped or initiated.
• Once an order has been shipped or a service has been initiated, it cannot be canceled.
• Rental agreements once signed cannot be cancelled.

8. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Zion Digital Technologies Pvt. Ltd.
Address: A-50, DDA Shed, Phase-II, Okhla Industrial Area, New Delhi-110020
Phone: +91 9871137777
Email: ziondigital.canon@gmail.com

Important Notes:

• This policy is subject to change without notice.
• By making a purchase or renting equipment from Zion Digital, you agree to the terms and conditions of this Return and Refund Policy.
• This policy over rides any verbal agreement.
• Any legal dispute will be handled in the courts of Delhi, India.