Privacy Policy for Zion Digital

Last Updated: 19-March-2025

1. Introduction

Zion Digital (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://ziondigitalworks.com/ (the “Site”) or use our services related to the sales, service, and rental of office automation products, including those from Canon as an Authorized Premium Partner.   

 

2. Information We Collect

We collect various types of information to provide and improve our services. The information we collect may include:   

• Personal Information:
  
  • Name, address, email address, and phone number.    
  • Job title and company information.
  • Payment information (credit card details, bank account information, etc.) for purchases or rentals.
  • Information provided when you create an account or request a service or rental.
  • Information provided when you contact us for support or inquiries.
• Usage Information:
  
  • IP address, browser type, and operating system.
  • Information about your interactions with our Site, such as pages visited and time spent on each page.
  • Cookies and similar tracking technologies (see our Cookie Policy below).
• Device Information:
  
  • Information about the device you use to access our Site, including device type and unique device identifiers.
• Service Information:
  
  • Details about the office automation products you purchase, rent, or service.
  • Service history and records of maintenance or repairs.
  • Information related to product installations and configurations.
  • Information related to meter readings for billing purposes.

3. How We Use Your Information

We use your information for various purposes, including:

• Providing and Improving Services:
  
  • Processing orders and fulfilling rental requests.
  • Providing customer support and responding to inquiries.
  • Performing maintenance and repair services.
  • Improving our Site and services.
  • Billing and account management.
• Communication:
  
  • Sending order confirmations, service updates, and promotional materials.
  • Responding to your questions and requests.
  • Sending important notices and updates.
• Marketing:
  
  • Sending targeted advertisements and promotional offers (you can opt out at any time).
  • Analyzing customer preferences and trends.
• Legal Compliance:
  
  • Complying with applicable laws and regulations.
  • Protecting our rights and the rights of others.
  • Preventing fraud and unauthorized access.

4. Sharing Your Information

We may share your information with:

• Canon (as an Authorized Premium Partner):
  
  • To provide warranty services and support.
  • To process product registrations and updates.
  • For sales reporting and marketing purposes, as permitted.
• Service Providers:
  
  • Third-party vendors who assist us with payment processing, shipping, and other services.
  • IT service providers who help us maintain our Site and systems.
• Business Partners:
  
  • Companies that partner with us to offer complementary products or services.
• Legal Authorities:
  
  • When required by law or to protect our rights.
• Business Transfers:
  
  • In connection with a merger, acquisition, or sale of assets.
     

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.   

• We use encryption to protect sensitive information during transmission.
• We restrict access to personal information to authorized personnel.
• We regularly review and update our security practices.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.   

• We retain order and service records for a period necessary for accounting and warranty purposes.
• We retain customer support records to improve our services.
• We retain marketing data until you opt out.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request corrections to inaccurate or incomplete information.   
• Deletion: You can request the deletion of your personal information (subject to legal limitations).
• Opt-Out: You can opt out of receiving marketing communications.   
• Data Portability: You can request a copy of your personal information in a portable format.
• Withdraw Consent: You can withdraw your consent to our processing of your personal information.

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us:   

• Remember your preferences.
• Analyze Site traffic.   
• Personalize content and advertisements.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Site.   

9. Children’s Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.   

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site. Changes are effective when they are posted.   

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Zion Digital Technologies Pvt. Ltd.

Address: A-50, DDA Shed, Phase-II, Okhla Industrial Area, New Delhi-110020

Phone: +91 9871137777

Email: ziondigital.canon@gmail.com

12. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any disputes ¹ arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the ² courts in Delhi, India.